Wealth-Lab Pro 64bit crashes on startup
Author: AlohaBear
Creation Date: 3/18/2012 5:45 PM
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AlohaBear

#1
I just downloaded the WealthLab Pro 64bit Version 6.3.14 from Fidelity. I updated over my old version. On startup I get a dialog box saying "You must log in to continue using Fidelity Wealth-Lab Pro 6.3." I click OK and get the Fidelity Log in box where I fill in my login info. After pressing OK, about 8 seconds later I see a Windows dialog saying "Wealth-Lab Pro has stopped working". The dialog disappears and nothing happens. I'm using Win7 64 bit and the previous version of WLPro 64 bit was running fine. I've uninstalled and re-installed with no change in behavior.

No problems with the 32 bit version running on WinXP on another computer.
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Eugene

#2
When Wealth-Lab crashes on start, follow this [LINK=http://www2.wealth-lab.com/WL5WIKI/kbErrorsGeneral.ashx]
General troubleshooting procedure[/LINK] starting from step 4.
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AlohaBear

#3
Renaming the WealthLabPro parent folder worked. Thanks.

I might try to isolate the bad directory when I have time this weekend.
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