hi,

I am having this error message when try to authenticate WL.

QUOTE:

OS: Microsoft Windows NT 6.1.7600.0
UTC: 2010-01-08T13:08:38.9319776Z
Command Line: "C:\Program Files\MS123\Wealth-Lab Developer 6\WealthLabDev.exe"
Product Name: Wealth-Lab Developer 6
Version: 6.1.27.0
Auth Mode: FromApplication
First Name: xxxxxx
Last Name: xxxxx
Activation Key: xxx-xxxx-xxxx-xxxx
PC Fingerprint: xxxxx-xxxxx-xxxxx-xxxxx
PC Name: xxxxx-LAPTOP
Error: Exception - The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

Could you help me please?

Hi,

There are no known/current issues with Wealth-Lab Developer 6 authentication so it must be a local problem in your environment. According to Microsoft support, the issue ("The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel") may be caused by the following reasons:

* You are using an invalid client certificate or an invalid server certificate.
* You are experiencing a TCP connection problem.
* The client computer is sending lots of data.
* A time-out setting on the server or on another network device is set too low.
* You are experiencing an HTTPS protocol compatibility problem.

Since our database indicates that you've been able to authenticate successfully before, first thing to try is to ask your IT person whether there are known network issues, or system security policy changes made recently etc.

Of other suggestions, you might like to try authenticating over a different WAN connection. It's the easiest way to tell if the issue has something to do with your network or with your computer.

Eugene, thank you for answer so fast. You are right, it was a "problem" with my machine, the date was no set as today's.

Issue solve.

Thank you.

Thanks for the information. Your clock was set ahead by a few years -- enough to invalidate the site's sertificate.