WLP5.5 unable to communicate SSN/ID and Pin to Fidelity Server.
Author: Saturn
Creation Date: 10/1/2009 3:24 PM
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Saturn

#1
INITIAL CONDITIONS:
A. ATP and WLP4.5 work very well.
B. Loaded WLP5.5 and installed with WLP5 Icon on desktop.
C. Double clicking on Icon yields an information window indicating SSN/ID and Pin are needed; Clicked OK.
D. Window displayed requesting Name & Pin; I inputted the same SSN/ID and Pin I use for ATP.
E. A Microsoft window popped up indicating an error. The Details of the error were selected and are as follows:

"Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: wealthlabpro.exe
Problem Signature 02: 5.5.28.0
Problem Signature 03: 4ab18420
Problem Signature 04: WealthLabPro
Problem Signature 05: 5.5.28.0
Problem Signature 06: 4ab18420
Problem Signature 07: 42a
Problem Signature 08: 56
Problem Signature 09: System.TypeInitialization
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033"

F. The Log In Window stated "Log In Failure: Unable to login using the supplied SSN and Pin."
After clicking on "OK" a small window came up stating, "Log in required, terminating." This window terminated when I clicked on "OK." I note that the SSN/ID was received by the Fidelity server as observed by the Fidelity representative and he so indicated to me.


I have Norton 2009 virus scan and also used, separately, MS Windows Defender to check for viruses - none. Also, I disabled the Norton Firewall (Windows firewall was likewise disabled). I am using Vista, Internet Explorer 7, Fidelity Help Desk suggested I post my problem after many attempts.

I tried downloading WLP 5.5 on a separate computer using XP and was successful.

It appears to me that the Fidelity server can recognize my SSN/ID but does not have the correct Pin with which to test against.

Your assistance will be greatly appreciated.
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Cone

#2
These CLR20r3 errors are often associated with an incompatible component in the installation. Uninstall WLP5 from Add/Remove programs and then check to make sure that the ..Fidelity\Wealth-Lab Pro 5 installation directory is non-existent or empty. Reinstall WLP5.5 and try again.

If that doesn't work, please call Fidelity Active Trader/Wealth-Lab support for data and authentication problems. Make sure that your account still has the "Wealth-Lab Entitlement". (Note that Version 4 or 5 will continue to work for 1 month even after your entitlement expires.)