Wealth-Lab (.NET) 5.0

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When I brought up WLP5.0 today, I received a message that I need to Authenticate WL-Pro (v5.0) within 1 day. I proceeded to follow the instructions and when I typed in my SSN and PIN I receive the following message:




Unable to login.

Check and verify your Internet Connection with Internet Explorer. Internet Explorer Proxy Settings may need to be configured.



I get the same error message if I try File/Fidelity LogIn within WLP5.0

I can login using Internet Explorer and Firefox (my default browser) and I can login with Active Trader Pro.

Everything else in WLP5.0 works fine, (data updates, etc.)

Thanks,
George

Are you using a proxy?

Was this the first time that you've tried to log in through WLP5?

Is your account "Wealth-Lab Pro entitled"?

In reality, you should contact Fidelity Active Trader Support for authentication problems. They're the only ones who can really check account entitlements.

Neither my Firefox (default) nor IE settings show use of a proxy.

Yes this is the first time.

Yes I have way over the limit on trades and $.

The error message seems to indicate that I can not logon, not that I am not entitled.

I don't have this problem with any other programs (Fidelity or otherwise).

George

Call AT Support. We can't help you with Fidelity Authentication here. Sorry.

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By the way, did you not use WLP 5.0 since last week? I'm curious why you only got 1 warning on the last day. It's possible that you're already locked-out, so you'll have to call AT Support to get back "in" anyway.

I probably wont use WLP5 for trading but just as a verification, I have 2 days remaining and I get exactly the same fail message when trying to log in to any one of the several qualified accounts that I manage at Fidelity.

Perhaps if Fidelity gets enough calls, they'll eventually figure out that it's not a user problem but a software one.

Yes, I have been traveling and have not used WLP 5.0 since last week.

OK, here's what the folks at Fidelity had me do to fix this problem:

Go to Internet Explorer and select Tools/Internet Options/Connections/Lan Settings

and remove the Check mark on "Automatically Detect Settings"

Works fine now!

That's an unusual fix but it does work. Thanks.

Yeah, it's unusual for sure, I got the impression they consider it a bug in their software.

By the way, the workaround appears to be discussed a month ago ;)

Unable to login to Fidelity

In that case, Cone or whomever should be taking it out of an anonymous post and making it a general message elsewhere!

For now, I left a mention of this under:

WLP 5.0 Tips

Just FYI in case anyone else runs into this problem -- I was getting a crash from WLP 5.1 when I said yes to the warning I needed to login within N days and did I want to log in now. Saying no and clicking the login button triggered an unhandled exception in WLP 5.1. I reinstalled, that fixed it. When in doubt, reinstall (you might want to back up your settings first just in case).

Dave