Support tickets will not return. They confused users all the time for several reasons. For example, people often thought that they must get supported (even first time demo users) even if it essentially was a public general usage question or strategy coding request. And so this must take place in the "Support" portal. Many didn't get the "Forum" idea seriously. These non-support matters were littering the tickets, taking a lot of time and effort to explain and direct people in the right direction.
But we plan later on marking discussions with a "Private" tag so that the conversation would be between technicians and the subscriber. Understandably this should be really really a private matter.
For everything else isthe Forum Discussions.
But we plan later on marking discussions with a "Private" tag so that the conversation would be between technicians and the subscriber. Understandably this should be really really a private matter.
For everything else is
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