WLP login stuck
Author: DartboardTrader
Creation Date: 6/14/2016 1:05 PM
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DartboardTrader

#1
Anyone else having login issues?

When I log into Fidelity via WLP 6.9.15's login dialog, WLP pegs the CPU, shows only the log windo (which I can press clear and resize fine) but it stays in this state indefinitely with a callstack:

mscorlib.dll!System.Collections.Hashtable.ContainsKey+0x78
System.Windows.Forms.dll!ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop+0x17d
System.Windows.Forms.dll!ThreadContext.RunMessageLoopInner+0x562
System.Windows.Forms.dll!ThreadContext.RunMessageLoop+0x5e
WealthLab.DataProviders.dll!WealthLab.DataProviders.FidelityAuthenticationProvider.Authenticate+0x704
WealthLabPro.exe!WealthLabPro.MainModule.Authenticate+0x17b
WealthLabPro.exe!WealthLabPro.MainForm.b+0x1665
WealthLabPro.exe!WealthLabPro.MainForm.cu+0x143f
System.Windows.Forms.dll!System.Windows.Forms.Form.OnLoad+0x1c9
System.Windows.Forms.dll!System.Windows.Forms.Control.CreateControl+0x1ae
System.Windows.Forms.dll!System.Windows.Forms.Control.CreateControl+0x23
System.Windows.Forms.dll!System.Windows.Forms.Control.WmShowWindow+0xc4
System.Windows.Forms.dll!System.Windows.Forms.Control.WndProc+0x29b
System.Windows.Forms.dll!System.Windows.Forms.Form.WmShowWindow+0x7f
System.Windows.Forms.dll!System.Windows.Forms.Form.WndProc+0x13c
System.Windows.Forms.dll!System.Windows.Forms.NativeWindow.Callback+0x15a
[Unmanaged to Managed Transition]
[Native Frame: IL Method without Metadata]
clr.dll!CoUninitializeEE+0x7ef16
USER32.dll!TranslateMessageEx+0x2a1
USER32.dll!SetWindowTextW+0x277
USER32.dll!IsDialogMessageW+0x169
ntdll.dll!KiUserCallbackDispatcher+0x1f
USER32.dll!ShowWindow+0xa
[Native Frame: IL Method without Metadata]
[Managed to Unmanaged Transition]
System.Windows.Forms.dll!System.Windows.Forms.Control.SetVisibleCore+0x179
System.Windows.Forms.dll!System.Windows.Forms.Form.SetVisibleCore+0x211
System.Windows.Forms.dll!ThreadContext.RunMessageLoopInner+0x1c4
System.Windows.Forms.dll!ThreadContext.RunMessageLoop+0x5e
WealthLabPro.exe!t.a+0x30d
[Unmanaged to Managed Transition]
clr.dll!CoUninitializeEE+0x66b6b
clr.dll!CoUninitializeEE+0x66be6
clr.dll!CoUninitializeEE+0x66c58
clr.dll!InitializeFusion+0xa076
clr.dll!InitializeFusion+0xa7ce
clr.dll!InitializeFusion+0xa6c8
clr.dll!InitializeFusion+0xa23e
clr.dll!InitializeFusion+0xa196
clr.dll!CorExeMain+0x14
mscoreei.dll!CorExeMain+0x5d
MSCOREE.DLL!CorExeMain+0x69
KERNEL32.dll!BaseThreadInitThunk+0xd
ntdll.dll!RtlUserThreadStart+0x21

Any information on how to resolve this error is appreciated.
Thank you.
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Eugene

#2
This seems like an issue that some WLP customers have experienced with the 6.9.15 build. Start the Task Manager (strike Ctrl-Shift-Esc), go to Processes, and terminate WealthLabPro.exe, then restart WLP and retry. Please let us know how it goes.
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DartboardTrader

#3
Terminating and restarting WLP did not resolve the problem.

For me, the workaround was: restart Windows and relaunch WLP. Then, my Fidelity login was successful, and the main window appeared as expected.
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Eugene

#4
Thanks for the update.