Login to Fidelity hangs
Author: sedelstein
Creation Date: 10/11/2016 12:39 PM
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sedelstein

#1
I have an issue with logging in to Fidelity from W/L.

Here is a description of the issue.

Starting from a clean reboot of my PC, I launch W/L
I log in to my account without issue and create and place orders successfully.
I then log out of my account.
The next morning, after an overnight cycle of data updates (not sure if that is relevant) I run my models and generate some more trades. When I then try to log into my account, W/L seems to hang. I get the Win10 spinning circle and things stop. It is only when I go into task manager, end W/L and re-run that I am successful in logging in again.

Is this a known issue or is there something I can do to solve this? This happens on many different PC's.

Thanks for the help.
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Eugene

#2
Yes, this is a known issue as can be seen on the Wiki's Open Issues list. See "Lockup during logon to Fidelity". Try workarounds #1 and #2 there, one of them should work.
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sedelstein

#3
Thanks
My password does not contain special characters
Called Fidelity to check entitlement and there is no problem there.
I pointed them to the W/L Wiki Open Issues page.
They told me they would do some "research"

I told them I wouldn't be holding my breath while I waited ;->)
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Eugene

#4
Have you tried killing the WealthLabPro.exe process?
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sedelstein

#5
Yes that always works and I do use that method but it would be great if it didnt happen at all